Precision Sensing
Smarter, Safer, More Comfortable Life
FAQ
Multi IR is a nationally recognized high-tech enterprise in China, specializing in smart home sensing technology for over 18 years. As an enterprise integrating R&D, manufacturing, sales and service, our philosophy is to accurately sense and make...
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What to do if the sensor does not alarm or displays an incorrect reading
First check whether the battery is sufficient; make sure that the sensor is properly installed and has not been physically damaged; try to reset the device and test again. If the problem persists, please contact the manufacturer's support service.
How to add my Zigbee/Bluetooth device to the gateway
Open the application associated with the gateway and enter device addition mode. Depending on the device type (Zigbee or Bluetooth) you want to add, follow the on-screen instructions. It is usually necessary to press the pairing button on the device until the indicator light flashes to indicate that you are ready to pair.
Why my device cannot be successfully added to the gateway
Keep the device and the gateway within each other's valid range; check whether the device battery is sufficient; confirm whether the gateway supports the type of device you are trying to add; make sure that the gateway software is the latest version.
What is the maximum number of devices supported by the gateway
Zigbee gateway can support up to 128 devices.
What happens if my gateway loses the internet connection
Local control functions (such as switching lights, adjusting temperature and humidity, etc.) can still work normally without an Internet connection. However, remote access, cloud services, and other Internet-dependent features will be temporarily unavailable.
