Precision Sensing
Smarter, Safer, More Comfortable Life
FAQ
Multi IR is a nationally recognized high-tech enterprise in China, specializing in smart home sensing technology for over 18 years. As an enterprise integrating R&D, manufacturing, sales and service, our philosophy is to accurately sense and make...
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An alarm occurred when the water-soaked sensor was not immersed in water
Wipe the water-soaked probe dry and check whether there are other factors that are disturbed by the installation location (such as moisture in the walls of the south sky, or short-connection of the probe due to the touch of the iron device).
The water is immersed, but the equipment does not call the alarm
Check whether the equipment probe is coated with insulated objects such as oil stains, paint, tape, etc., and it needs to be removed to avoid the circuit being unable to close the loop.
The indicator light does not light after the battery is powered on
If the motherboard is bad/the battery is out of power, replace the battery first. If it cannot be used after replacing the valid battery, it will be bad. If the motherboard needs to be returned to the factory for replacement.
People are not in the detection range but trigger alarm data on the app
The equipment is based on the infrared rays emitted by the human body and whether there is any human detection. First check whether there is a mobile heating source (such as sweeping robots, microwave ovens, air fryers and other electrical appliances) or heat flow in the surrounding environment, and the dry dye source needs to be removed.
Someone moves, but the status on the app shows no one
Check whether the network status is good. If it is good but still shows no one, you need to return to the factory to exchange goods.
