Precision Sensing
Smarter, Safer, More Comfortable Life
FAQ
Multi IR is a nationally recognized high-tech enterprise in China, specializing in smart home sensing technology for over 18 years. As an enterprise integrating R&D, manufacturing, sales and service, our philosophy is to accurately sense and make...
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In the absence of smoke, the sensor alarm occurs
The sensor is photoelectric induction. The accumulation of excessive water vapor and oil smoke and dust will cause false alarms to the sensor. The installation location should be kept away from the above factors and keep the distance above 1.5m.
In smoke-free equipment does not call the alarm
1. Check whether the installation point is correct. The prerequisite for equipment detection is that smoke must enter the detector, which is passive detection. It is necessary to ensure that the installation position is on the path of air circulation;
2. The smoke concentration does not reach the alarm concentration (smoke quantity: the amount of smoke emitted by smoking 1 to 2 cigarettes);
3. Check whether the cigarette inlet of the probe is blocked.
The equipment interval red light flashes, accompanied by the beep sound
This state is the device self-test state, and the key operation causes observation of whether family members are operating incorrectly.
This status is the device self-test status, key operation and app self-test key press, to observe whether family members are operating incorrectly
Pressing the device button or the app silence button will cause the device buzzer to silence, observe whether the member has any error touch. The single silence duration is 90s, and multiple silence operations shall be subject to the last timing.
The yellow light of the device is always on, and the probe is abnormal on the app
The probe is damaged and powered up again. If it still has abnormalities, contact the manufacturer for after-sales treatment.
